Welcome to Selim’s Kitchen. By visiting our page, placing an order, or using our services, you agree to the following Terms & Conditions. Please read carefully before ordering or accessing any part of our service.
1. General Information
We operate as a dine-in, takeaway, and delivery provider depending on location and service availability.
These Terms apply to all customers, visitors, and users interacting with our brand online or offline.
We reserve the right to update or change these Terms & Conditions at any time without prior notice.
2. Ordering & Dining Policies
Orders may be placed in person, by phone, or through online platforms (where applicable).
Seating availability for dine-in depends on business hours and customer flow.
For takeaway and pickup orders, please arrive on time. Orders that remain unclaimed for an extended period may be canceled or released without prior warning.
3. Payment Terms
Payments must be completed through accepted methods such as cash, mobile banking, or card payments (where supported).
Prices shown on our menu may be subject to taxes and service charges.
Menu items, prices, and promotional offers may change at any time.
4. Delivery & Takeaway
Delivery availability depends on service coverage, time of day, and operating hours.
Estimated delivery times are approximate and may vary due to traffic, weather, or peak hours.
Customers must provide accurate delivery addresses and phone numbers. Incorrect details may lead to delays or unsuccessful deliveries.
5. Cancellation & Refund Policy
Takeaway orders can only be canceled before preparation begins.
Delivery cancellations must be made before food preparation starts.
Refunds may be issued only for valid reasons such as incorrect items, verified quality concerns, or non-delivery caused by our team.
If an order is already prepared, dispatched, or delivered, cancellations or refunds may not be possible.
6. Allergies & Food Safety
Customers with allergies or dietary needs must inform our team before placing an order.
Although we try our best to avoid contamination, all food is prepared in a shared environment; therefore, we cannot guarantee items are allergen-free.
7. Website, Social Media & Content Use
Users agree not to misuse our website or online platforms by posting harmful content or attempting unauthorized access.
All images, descriptions, branding, menus, and digital content are the property of our business and may not be used or reproduced without permission.
8. Limitation of Liability
We are not responsible for indirect or consequential damages arising from the use of our food, services, or online platforms.
We do not accept liability for delays caused by circumstances beyond our control—including traffic, weather issues, or third-party delivery partners.
9. Governing Law
These Terms & Conditions are governed under the laws of the country or region in which our business operates.
All disputes shall be handled under the jurisdiction of local courts.
📌 Contact Us
For questions or concerns regarding these Terms & Conditions, please reach out through our official communication channels:
📞 Phone: +880 1885-377911
📧 Email: info@selimskitchen.com
📍 Address: 151/4/A, West Rampura, Zilkanon, Dhaka-1219. 1219 Dhaka, Bangladesh